• लॉगिन / रजिस्टर

Very bad service response

for Platine Dual Tone Diesel

I have Captur platine diesel, purchased on 27th Dec 2017. I drove almost 50 thousand kilometers till date. Good vehicle, comfortable to drive. Happy with service and maintenance. However, I would like to bring the following two issues to the public. 1. The deck system of my Captur is of bad quality. 1. Hands-free call feature is too bad 2. Its FM reception capturing power is too bad. Facing this issue since the first week of its purchase. Sorry to say, the service response pertaining to this particular issue is pathetic. Finally, of frustration, I reached on their production office helpdesk through toll free number. Made two conference calls with an action item on the local service centre. Service centre were supposed to contact me for checking the issue and this was their commitment. Nothing happen. Gave 2nd reminder call back with main office helpdesk saying nobody contacted. Got commitment once again. So far I have not got any call from them or the main office. My question is : Is this how you respond to critical calls. Somehow the hardware unit is faulty and the local incharge is pushing out my case and concern saying "since this issue is not reported in any other series, they can't do anything." To all buyers - please check the system before you buy Captur. Cheap quality system.

द्वारा jacob thomas
On: Apr 06, 2019 | 181 Views
  • 10 Likes
  • 1 Dislikes

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  • Amazing SUV .

    This is the best SUV in this segment. This is not just a car but more than a car. Very comfortable for small or long distance. I had drives 500 km in a single trip and wa...और पढ़ें

    द्वारा praful sinhaverified Verified Buyer
    On: Aug 04, 2019 | 369 Views
  • There could have been some improvements

    My new car is a Renault Captur. It is an elegant car, but I find quite a few faults in it. Namely, the roof is low, acceleration is slow especially during overtakes, knoc...और पढ़ें

    द्वारा ranjit kr gogoiverified Verified Buyer
    On: Aug 10, 2019 | 190 Views
  • Feel an SUV

    Car with the best stability. It's a true SUV. Try competition like create, XUV300, etc on muddy roads and uneven terrain; then you will realize what Captur is capable of....और पढ़ें

    द्वारा swady
    On: Aug 04, 2019 | 146 Views
  • Smart And Stylish;

    Renault Captur: Good look. Convenient to travel. All safety measures available. Free space for sitting. No jerk. Convenient to travel in Hills area. Road grip. Very good ...और पढ़ें

    द्वारा peter
    On: Sep 11, 2019 | 44 Views
  • Rocking car

    Renault Capture is an advantageous car, excellent interior, feel confident while moving on the road due to its security features. Very spacious, it can be said a family c...और पढ़ें

    द्वारा ajeetsinghverified Verified Buyer
    On: Aug 06, 2019 | 59 Views
  • Renault captur

    For me, this is the best car. solid engine, best pickup, best look in this budget. there are many features available in this car.

    द्वारा dharmaraj das
    On: Aug 04, 2019 | 24 Views
  • Gorgeous looking car

    Great looks and great drivability in the city, when I take my care out it Shure raises eyeballs, mileage is also satisfactory.

    द्वारा ayush mittalverified Verified Buyer
    On: Aug 03, 2019 | 20 Views
  • Fine car.

      Renault Captur is a fine car with decent space and comfort. Smooth suspension with a very soft and perfect steering system. One thing which I don't like in the car is ...और पढ़ें

    द्वारा khuraijam ibochouba singhverified Verified Buyer
    On: Aug 06, 2019 | 88 Views
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