Extra mile with a Smile.

Extra mile with a Smile.

My Hyundai Verna (Year - 2014, Model - 1.4 VTVT) car sale was completed through an online portal on 21st December 2019. Right from the telephonic interaction and all throughout the selling process, there was utmost professionalism exhibited by the team. I was glad to observe the customer-focus of the organization and of the team members. The initial briefing, inspection process, documentation modalities, and payment transfer was seamless. There was utmost transparency in communicating the relevant information to me. Never was there any ambiguity or confusion. The whole exercise was completed in less than 3 hours. As I was waiting during the online car auction, the executives made me feel comfortable and proactively offered me refreshments. They were all friendly and kept me engaged with good conversations. I am extremely delighted that I decided to select this online portal. The synergy within the organization, customer-centricity, and intent to help were elements which many other organizations could learn from. I would request the team to maintain the superlative momentum and carry on the process of going the extra mile with a broad smile for your customers always.