• लॉगिन / रजिस्टर

ए great कार के साथ poor after sales एंड services

Renault Duster AWD RxZ 110 PS has great pickup and mileage @13 km. After sales had initial issues with the air conditioner - identification of the problem took 50000 km of the initial run. After the AC issue, certain spare parts of the AWD had to be procured from Renault Chennai and Renault, France - Imagine the waiting time for such processes. Services were terrific with inefficient and untrained/unqualified personnel and equally arrogant management. Identification of cooling issues took 4 visits to the service center. In the fourth visit, some qualified personnel identified the issue and the problem was solved. In a latest instance, paid an unheard of amount (Rs. 44000) for services through My Renault App and the service center did not hand over the car to me as they had not received a confirmation from the accounts team who had already left for the day. 24 hours later, after waiting in the service center for more than five hours and a police complaint lodged did I get the car post the confirmation from Renault Chennai team. Services of the car are handled by TVS Group who have the least customer centrality.

द्वारा dr. ajant
On: Jun 13, 2019 | 118 Views
  • 2 Likes
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Renault Duster 2016-2019 पर अपना कमेंट लिखें

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dr. ajant
Jun 21, 2019 6:09:39 AM

Thanks! that was really helpful.

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    रेनो डस्टर 2016-2019 यूजर रिव्यू

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    पर बेस्ड294 यूजर रिव्यू
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      द्वारा r.k.adhikariverified Verified Buyer
      On: Jun 26, 2019 | 188 Views
    • Super mileage and 6 gear car..

      Excellent in class.. with stability and 4 wheel drive.. the negative are the advanced features like the small touch screen, 2 airbags only. Still very good car for City d...और पढ़ें

      द्वारा nibin
      On: Jul 04, 2019 | 119 Views
    • It's worth for the amount and suspension also good

      Good Drive and smooth. If you go on a long drive you feel a better experience on Renault duster 85ps RXS.

      द्वारा p.lenin
      On: Jul 06, 2019 | 29 Views
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      Quite satisfied with Renault Duster AMT, the most economic SUV in the Indian market. Better performance than Creta. Looking better than Terrano.

      द्वारा debasis biswalverified Verified Buyer
      On: Jul 05, 2019 | 43 Views
    • Good car but average service

      Car is quite good, everything that I expected of it, but the service needs to improve a lot, Renault should look into that.

      द्वारा harish sreethuverified Verified Buyer
      On: Jul 05, 2019 | 19 Views
    • Thanks Renault

      Very nice car for a long drive...I love it's driving and comfortable sitting and road grip...Thank you, Renault.

      द्वारा mani kantan verified Verified Buyer
      On: Jul 05, 2019 | 26 Views
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      द्वारा nitin arora verified Verified Buyer
      On: Jul 04, 2019 | 81 Views
    • Duster the best

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      द्वारा jeevan
      On: Jul 01, 2019 | 29 Views
    • सभी देखें डस्टर 2016-2019 रिव्यूज

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